Complaints handling

In this section of the site, you can learn more about how complaints against solicitors are investigated by the Legal Services Regulatory Authority (LSRA), and how to respond to a complaint.

A stained glass window with the Law Society motto Veritas vincet, meaning 'truth will triumph'

Featured resource

Panel to assist solicitors

Featured resource

Panel to assist solicitors

If you need assistance with your response to a regulatory issue, see details of solicitors willing to help.

Complaints resources

The complaints process

Learn more about the process for investigating and resolving complaints through the Legal Services Regulatory Authority (LSRA).

Open The complaints process

FAQs

See answers to common questions about complaints.

Open FAQs

Quick actions and featured resources

LSRA Complaints Committee

The LSRA Complaints Committee considers and investigates complaints of alleged misconduct about legal practitioners.

Open LSRA Complaints Committee

LSRA Review Committee

The Review Committee reviews determinations and directions made by the LSRA which relate to complaints of inadequate legal services and / or excessive costs.

Open LSRA Review Committee

LPDT

The Complaints Committee can determine that an allegation of misconduct is sufficiently serious to be referred to the Legal Practitioners Disciplinary Tribunal (LPDT).

Open LPDT