The Competition and Consumer Protection Commission (CCPC) advises consumers to follow a six-step process if they are unhappy with the goods or services that they purchased from a business. These are outlined below:
- Know your rights.
- Act quickly.
- Know who to contact.
- Making the initial complaint.
- Making a more formal complaint.
- Complaining to a regulator or taking legal action.
You can review these steps in detail on the CCPC website.