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Consumer rights | Legal Guides

The Competition and Consumer Protection Commission (CCPC) advises consumers to follow a six-step process if they are unhappy with the goods or services that they purchased from a business. These are outlined below:

  1. Know your rights.
  2. Act quickly.
  3. Know who to contact.
  4. Making the initial complaint.
  5. Making a more formal complaint.
  6. Complaining to a regulator or taking legal action.

You can review these steps in detail on the CCPC website.