Legal Services Excellence Standard

The Law Society of Ireland Legal Services Excellence Standard (LSES) is a voluntary certification scheme open to all practices with a focus on your processes and operations.

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The LSES was designed by solicitors for solicitors in collaboration with the National Standards Authority of Ireland (NSAI). It is a Law Society business support initiative that enables you to run your practice more efficiently, engage better with employees, sustain, and grow their practice and future-proof for long-term sustainability and growth. LSES certification shows your clients that your service is performed to the highest standards of excellence.

About the LSES

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Benefits for your firm include improvements in:

  • operational efficiency,

  • client satisfaction,

  • employee engagement,

  • succession planning,

  • regulation compliance,

  • innovation, sustainability and growth,

  • futureproofing / disaster recovery, and

  • financial Planning


The LSES evaluates each firm's competence under the following areas:

  • Business Planning, Development and Continuity

  • Infrastructure

  • Operational Systems – Client Care

  • Human Resources, Competence and Knowledge Management.


Certification is through an NSAI independent audit. The auditing process is a combination of a review of documentation to ensure compliance with the four areas of the scheme, plus individual meetings with a cross-section of staff to ensure operational implementation compliance.

  1. Application: Submit application to trigger an NSAI auditor allocation.
  2. Document upload: Upload required documents to LSES portal for audit by NSAI.
  3. Onsite visit schedule: NSAI auditor arranges onsite visit which will last from 0.5 to 2 days.
  4. Audit complete: NSAI submits final audit report to Law Society LSES Awards Committe.
  5. Certification decision: Committee meets quarterly and decides on awards.
  6. LSES awards: Successful firms entitled to Certificate, logo and other collateral.

For more information, download a flowchart of the certfication process.

Useful resources

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If you are preparing to undergo the assessment for the Legal Services Excellence Standard, the following resources may be of interest.

Register

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To register your interest, please complete the short form below.