The Competition and Consumer Protection Commission (CCPC) has welcomed the approval by the Oireachtas of legislation to strengthen consumer rights.

The watchdog said that the Consumer Rights Bill 2022 (CRB) would provide clarity to consumers and businesses, by setting out specific obligations for traders, and ensuring greater transparency for consumers before and after purchase.

The body added that the bill would also improve access to redress for consumers in the case of faulty goods or services.

False reviews

The bill also prohibits the posting of false reviews or endorsements, and requires traders to make efforts to verify purchases by reviewers.

CCPC member Kevin O’Brien described the bill as “an important step forward” for consumer rights in Ireland.

“It will significantly improve protections, and enhance the CCPC’s powers of enforcement. Consumer rights will be strengthened throughout the purchasing process – from the initial shopping stages to the moment of sale, and beyond to any issues arising after purchase,” he said.

Bill goes to President

The bill was passed by Seanad Éireann today (27 October), and will now be sent to President Michael D Higgins for signing.

The CCPC said that it would publish more details of the new legislation on its website, once the bill had been enacted and commenced.

Earlier this year, separate legislation that gives the CCPC beefed-up powers of enforcement was enacted.