Aim and Objectives
This workshop will deliver training on how to handle difficult conversations and how to communicate clearly in crucial situations. You will learn how to control your input and to handle difficult people. Role play during the workshop will help you put your learnings into practice. This workshop is open to all staff who manage staff.

Learning Outcomes
After completing this workshop, participants will be able to:

• speak up in critical conversations in a clear, confident and assertive way (on the phone, in small or large groups, in formal or informal settings)
• assess the participants in a conversation and present their case in a way that is more likely to appeal to them 
• know when to ‘speak up’ and when to ‘shut up’
• gain the confidence to make their case in the presence of more senior people and with difficult people 
• effectively prepare and present their case, demonstration or point of view 
• learn when and how to ‘Say No’
• answer those difficult questions.

Topics

• Critical Conversations-
  -What are they & what makes them critical?
  -Our reactions to Critical Conversations
  -Controlling Yourself
  -Stages of a Conversation
  -What makes an Effective Conversation?
  -Dynamics and Politics
• Controlling Your Input & Your Material
  -Preparation & the 4 Fs Model
  -Structure of your point, your demonstration, your presentation……
  -Getting your point across
• Handling those Difficult People and Situations
  -Types of difficult people and tips for handling
  -Handling questions
  -Getting yourself heard
  -Controlling the discussion
  -Saying “No”
• Putting it into Practice
  -Scripted role plays – YOUR real-life situations

IMPORTANT

• This is a live in-person event and will not be available online or as a recording.
• For  information on 2022 CPD requirements see https://www.lawsociety.ie/Solicitors/Practising/CPD-Scheme   
• For full workshop details download the Brochure
• View our Privacy Statement
• If you have technical or other queries, contact a member of the team on: lawsocietyskillnet@lawsociety.ie

NOTE: Following your participation in this course Law Society Skillnet will issue you with a digital CPD certificate using blockchain-based technology. With blockchain, you can verify with others - such as the Law Society CPD Scheme section - the authenticity of your certificate in a matter of seconds. This initiative is the result of collaboration between Law Society Skillnet and VerifyEd. In summary, you will be provided with a complimentary,