FSPO seeks feedback on consumer plans
The Financial Services and Pensions Ombudsman (FSPO) is asking for feedback from interested parties on its new consumer-action plan, which will run from this year to 2029.
The plan will set out the standards of service that the body aims to provide to its internal and external customers, as well as the performance indicators that outline how these will be achieved.
It is asking for comments on the forthcoming plan, as well as its previous 2022-2025 plan, through a short survey that will take 15-20 minutes to complete.
Insights
The FSPO says that is it hoping to gather different insights from stakeholders to enhance its service delivery.
It is also looking for suggestions on a new complaint-management system and customer portal that it is working on.
The survey will be open for a three-week period from 29 January to 19 February.