Public-sector digital funnel reaches critical mass
Data from the Central Statistics Office (CSO) on digital interactions with public services last year shows that 79% of respondees used electronic identification (eID) to securely access online services in 2025.
The majority of these accessed online public services using eIDs such as MyGovID/Revenue myAccount, the data shows.
Almost two-thirds (63%) had completed, edited, reviewed, or approved their tax declaration online through Revenue’s online service (myAccount or MyGovID).
Of those who had not used an eID in the 12 months before completing the survey, over four in ten (42%) were not aware of the existence of eID, while a similar number (40%) did not have an eID.
Birth certs
One in six (17%) requested official documents such as graduation, or birth, death, marriage, or divorce certificates online in 2025.
Households with children were more than twice as likely to do this at 26%, compared with 12% of households with no dependent children.
Over one-quarter (27%) of internet users went online in 2025 to request benefits or entitlements.
CSO statistician Maureen Delamere said: “As more public services are available online, more people are using the internet to engage with public authorities.”
The survey was carried out in the second quarter of 2025.
The data show that 95% of people aged 16 and older used the internet within the 12 months prior to the survey.