Refunds totalling €700,000 for Meteor customers
Meteor, the mobile-phone brand formerly used by Eir, is to refund customers more than €700,000 after an investigation carried out by the telecoms regulator ComReg.
ComReg decided that Meteor had not complied with its obligations under the Universal Service Regulations in 2016 and 2017.
The regulations required mobile operators to supply customers with details of out-of-bundle data charges “in a clear, comprehensive and easily accessible manner”.
Meteor has agreed to refund a total of €722,760 to around 55,000 customers for certain data charges during that period.
Credit to account
Current customers who are due a refund will be notified of a credit applied to their account.
Past customers will be refunded by Payzone voucher using the contact details Meteor has on record.
ComReg says that refunds will be completed by the end of July 2023. Customers will have 90 days to claim the refund.
The Meteor brand is no longer used by Eir.