Legal professionals are being asked for their views on the processes for debt recovery across the jurisdictions, as part of the Courts Service modernisation programme.

The civil reform team wants to analyse the “pain points encountered with current processes and customer journeys”, and is interviewing a cross-section of stakeholders, including legal professionals.  

The goal is that the interviews and workshops will yield insights into what is working well, and the difficulties experienced by users.

User journeys

The information gathered will be used to create “user archetypes and journeys” for those involved, to inform future service design, keeping the user at the forefront. 

Law Society members who are either working or interested in this area are invited to assist the process by participating in the coming weeks.   

Please register your interest or, alternatively, submit your views on the area of the debt-recovery process via email to civilreform@courts.ie by 31 October.