The Society suggests that you take the following steps:
1. Write to the solicitor explaining your dissatisfaction and allow a reasonable time for the solicitor to reply. Send a copy of this letter to the Senior Partner (if there is one) of the firm in question, if relevant.
2. If you do not get satisfaction, consider carefully whether the Society can investigate your complaint.
If your dissatisfaction is one which you feel should be the subject of a complaint to the Society then write to the Complaints and Client Relations Section, George's Court, George's Place, Dublin 7. It is helpful if you can set out in a concise manner the basis of your complaint, with the name and address of the solicitor, then sign and date your letter.
If you have more than one complaint you should list them in a 1, 2, 3 etc. format for ease of investigation, with copies of relevant documentation (no originals). Please note that new complaints will not be entertained once the investigation has started. Your complaint will then be forwarded to your solicitor and an explanation sought. Please note that complaints are dealt with by written correspondence.
3. If, in the first instance, you do not wish your complaint to be made known to the solicitor or if you wish to be advised as to the manner in which you should formulate your complaint, you should indicate clearly in your letter to the Complaints and Client Relations Section, that you do not wish your correspondence to be forwarded to the solicitor until you give permission. The details of your complaint will be treated in full confidence by the Society.